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Article Goal: Troubleshooting WebReports startup after updating.

In this article we are going to cover why WebReports may be failing to start after an update.

Article Summary:

1. Verify all files have been copied over properly during the update process.

2. Verify the WebReports application has been started

3. Verify you have the latest required version of .Net to run WebReports. (Currently requires .Net 6)

1. Verify files copied properly in wwwroot.

Important Note: You should have a backup created of the wwwroot folder to compare / use for stepping through the process again.

- Make sure the appsettings inside your wwwroot folder is the original appsettings with all the necessary settings applied (connection strings, passwords, authentication, etc.). If the appsettings was replaced with the default appsettings this will break your WebReports.

- If the appsettings file is correct, try stepping through the upgrade process again (copy the files from the extracted WebReportsInstall.zip and paste them as instructed in the Update WebReports article)

2. Verify WebReports serivce / application are started.

Important Note: If you made changes to the WebReports application and it was already started, try recycling (right click on application > select Recycle), then try running WebReports again.

- First open IIS and select the application pools, check to see if you WebReports application pool is stopped.

- If it is stopped, start the IIS service by right clicking on it and selecting Start.

- If the application pool is stopped, right click on it and select Start.

- Once the application pool has started, try browsing to WebReports.

3. Verify you have at least the minimum version of .Net to run.

- Click here to download the latest version of .Net.