VDM Logs Overview

VDM logs provide information about application activity, Scheduler activity, warnings, errors, and other events that can help with troubleshooting and support.

You can review logs directly in VDM or open the log files from the configured Logs folder.

Open VDM Logs

To review logs in VDM:

Open VDM.
Select Logs at the bottom of the application.
Choose the log type you want to review:
- Application
- Service
Select the date and time range you want to review.
Select Refresh to load the available log entries.

VDM Logs showing the available log types, date range, and Refresh option.

Application Logs

Application Logs contain information generated while users are working in the VDM application.

Depending on the activity being logged, entries can include information such as the log time, log type, source, message, and other application details.

Common log types include Success, Info, Warning, and Error.

Use Application Logs when reviewing activity that occurred directly in VDM.

Service Logs

Service Logs contain information generated by VDM services, including Scheduler-related activity.

Use Service Logs when troubleshooting scheduled jobs or other service activity.

Depending on your installation, the Scheduler Service may appear as BridgeWorks VDM Scheduler Service, Analytics Scheduler Service, or Ontario Reports Scheduler Service.

Select a Date and Time Range

Use the available date and time controls to limit the log entries displayed.

Select the beginning date and time.
Select the ending date and time.
Select Refresh.

Only log entries within the selected range are displayed.

Using a smaller time range can make it easier to locate activity related to a specific issue.

Navigate the Log Grid

The log grid includes tools for filtering, sorting, and grouping log entries.

Use the log grid controls to filter, sort, and group log entries.

Filter Logs

Use the available column filter options to narrow the displayed entries.

Filtering can help locate entries based on values such as the log type, source, message, or other information displayed in the grid.

Clear the filter to return to the complete list of log entries.

Sort Logs

Select a column heading to sort the log entries by that column.

Select the same heading again to change the sort direction.

Group Logs

Supported columns can be used to group related log entries together.

Grouping can make it easier to review entries by values such as log type or source.

Ask Bridgit AI About a Log Entry

When available, Ask Bridgit AI can be used to get additional information about a selected log message.

Select the applicable log entry and use Ask Bridgit AI to review the message.

Bridgit AI availability depends on your VDM configuration and licensing.

Locate the VDM Log Files

VDM also stores log files in the configured Logs folder.

To locate the folder:

Open Settings.
Open User Options.
Select Folder Locations.
Locate the configured Logs folder.
Open that location in File Explorer.

The Logs folder location configured in VDM User Options.

The files stored in this location can be provided to BridgeWorks Support when additional troubleshooting information is required.

Providing Logs to BridgeWorks Support

If BridgeWorks Support requests logs, reproduce the issue if possible and note the approximate date and time it occurred.

Locate the configured Logs folder and provide the most recent log files associated with the issue. In most cases, the most recent 1–3 log files around the time of the problem are useful.

Also include a description of the issue, screenshots of any errors, the VDM version, and the steps needed to reproduce the problem.