Configure the VDM Scheduler Service

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Summary

This article explains how to configure the BridgeWorks VDM Scheduler Service, including service settings, service account configuration, permissions requirements, and service management within VDM.

The VDM Scheduler Service allows scheduled jobs to run in the background without requiring an active VDM session.

Before You Begin

Before configuring the Scheduler Service, verify the following:

• VDM is installed.
• The Scheduler has been configured.
• A Scheduler database has been configured (SQL is recommended).
• You have administrative privileges on the workstation or server.
• The service account has access to all required Views, export locations, report locations, and scheduler files.

Important: Using a SQL database for the Scheduler is strongly recommended.

Configure Scheduler Service Options

1. Launch VDM as Administrator.
2. Open Settings.
3. Select Service Options.

Configure Scheduler Locations

Verify that the following settings are configured correctly:

The Service Options - Calendar Location must match the User Options - Calendar Location for the user managing the Scheduler Calendar.

Important: The account used by the Scheduler Service must have access to all configured locations.

Network Location Requirements

Windows Services cannot access mapped network drives.

If scheduler files are stored on a network share, always use a UNC path.

Configure the Scheduler Service Account

1. Close VDM.
2. Open Services from the Windows Start Menu.
3. Locate BridgeWorks VDM Scheduler Service.
4. Right-click the service and select Properties.
5. Open the Log On tab.
6. Select This Account.
7. Click Browse.
8. Enter the account that will be used by the Scheduler Service.
9. Click Check Names to verify the account.
10. Click OK.
11. Enter and confirm the account password.
12. Click Apply.

Important: The configured service account must have access to all locations defined within the Service Options configuration.

Click here for more information regarding access / permissions.

Start the Scheduler Service

1. Return to Services.
2. Locate BridgeWorks VDM Scheduler Service.
3. Right-click the service.
4. Select Start.

If the service starts successfully, the account configuration is valid.

If the service fails to start, verify:

• Account name
• Password
• Access permissions
• Scheduler file locations

Configure Service Startup

It is recommended to configure the service to start automatically when Windows starts.

1. Open the service properties.
2. Select the General tab.
3. Set Startup Type to Automatic.
4. Click Apply.

Managing the Scheduler Service

After the service has been successfully configured, service management should be performed within VDM.

To access Scheduler Service controls:

1. Launch VDM as Administrator.
2. Open the Scheduler module.
3. Select the Service menu on the toolbar.
4. Use the available controls to:
   • Start the service
   • Stop the service
   • Restart the service

Note: Non-administrative users should refer to Controlling Scheduler Service Without Administrative Privileges.

Best Practices

Related Articles

• VDM Scheduler Setup and Configuration Guide
• Configuring VDM Scheduler to Use a SQL Database
• Verify Scheduler Service Permissions and Access
• Recover CALENDAR Backup
• Troubleshooting - Scheduler Service Stopped Starting
• Controlling Scheduler Service Without Administrative Privileges