Troubleshooting Version Mismatches Between WebReports and VDM

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Article Goal

Provide guidance on resolving version mismatches between WebReports and VDM, which can lead to inconsistencies or unexpected behavior in reporting.

Although mismatched versions do not always result in critical issues, they can cause discrepancies between how data appears or behaves in VDM versus WebReports. To maintain compatibility and performance, we recommend keeping both applications updated to their latest versions.

Steps to Resolve Version Mismatch

1. Check if VDM is Outdated

If your VDM version is behind the latest release:

• Download and install the latest version of VDM.

• Ensure that any required change management or approval processes are followed prior to deploying updates in production environments.

🔗 VDM Versions List – BridgeWorks Help Center
(Link leads to version history and release notes.)

2. Check if WebReports is Outdated

If your WebReports installation is not on the current release:

• Download the latest version of WebReports and follow the update instructions provided.

• Again, confirm all necessary change management procedures are in place before updating production instances.

🔗 WebReports Versions List – BridgeWorks Help Center
(Link includes version history and update notes.)

Recommendation

For optimal compatibility and the smoothest experience:

✅ Always keep VDM and WebReports on the same latest version whenever possible.

Doing so ensures synchronized features, improved performance, and fewer discrepancies between interfaces.