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If you're experiencing issues with BridgeWorks VDM or need to update your license information, follow this step-by-step guide to reset and re-register your software.

Step-by-Step Instructions:

1. Open VDM

2. Navigate to the VDM Configuration Folder

You can do this in one of two ways:

Option A: Use the Run Command (Quickest)

1. Press Windows + R on your keyboard to open the Run dialog.

2. Type the following and press Enter:%appdata%\BridgeWorks VDM

Option B: Use Windows File Explorer

1. Open File Explorer (you can press Windows + E or click the folder icon on your taskbar).

2. In the address bar at the top, copy and paste the following path: %appdata%\BridgeWorks VDM

3. Press Enter on your keyboard.

💡 The %appdata% part takes you to your Roaming AppData folder, where VDM stores its settings.

3. Delete the License File

Inside the folder BridgeWorks VDM, locate a file named: VDM.lic Right-click on this file and choose Delete.

💡 This removes your current license and prepares VDM to accept new registration information.

4. Update the Company ID in VDM

1. Go to Settings.

2. Locate the Company ID field and enter the correct Company ID.

⚠️ Important: Updating the Company ID will automatically restart VDM. This is normal and expected.

5. Re-Enter Your Registration Information

Once VDM restarts, it should automatically prompt you to complete the registration process. If it does not prompt you, follow these steps manually:

1. Open VDM.

2. Click on the Help menu at the top.

3. Select Register from the dropdown menu.

You’ll be asked to enter your registration details:

• ✅ Company ID

• ✅ License Key

• ✅ Registration Password

🔐 Don’t have your registration info?
No problem! Just contact BridgeWorks Support:
📧 support@bridgeworksllc.com

✅ You're All Set!

After entering your information, VDM should be fully operational with your updated license. If you run into any issues during this process, feel free to reach out to the support team.