How to Reset Your VDM License and Re-Register

Use this procedure to remove the local VDM license file and register the application again when troubleshooting registration issues or updating your registration details.

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Before You Begin

Have your Company ID, License Key, and Registration Password available before removing the license file. If you do not have these details, contact BridgeWorks Support first.

Save any open Views or reports before starting. Changing the Company ID automatically restarts VDM.

Reset Your License and Re-Register

Step 1: Open VDM

Launch VDM on your workstation.

Step 2: Open the VDM Configuration Folder

Open the folder using either of the following methods.

Option A: Use the Run Dialog

1. Press Windows + R.
2. Enter %appdata%\BridgeWorks VDM.
3. Press Enter.

Option B: Use File Explorer

1. Press Windows + E to open File Explorer.
2. Enter %appdata%\BridgeWorks VDM in the address bar.
3. Press Enter.

%appdata% opens the Roaming AppData folder for your current Windows user.

Step 3: Delete the Local License File

In the BridgeWorks VDM folder, locate VDM.lic. Right-click the file and select Delete.

Remove only VDM.lic. This removes the local license information so VDM can be registered again; leave the other configuration files in place.

Step 4: Check Your Company ID

Return to VDM and select Settings. Locate the Company ID field.

If you need to correct the Company ID, enter the value supplied for your organization. Change this value only under the direction of BridgeWorks Support. If the Company ID is already correct, leave it unchanged.

Important: Changing the Company ID automatically restarts VDM.

Step 5: Register VDM Again

After VDM restarts, follow the registration prompt. If the Company ID was unchanged, close and reopen VDM to check for the prompt.

If no registration prompt appears, select Help → Register.

Enter your Company ID, License Key, and Registration Password, and complete the required registration fields.

Select Register. After successful registration, VDM displays a confirmation message and closes. Reopen VDM to continue.

For the complete registration walkthrough, see Registering and Activating VDM.

Verify Your License Status

Open Settings and review Status under License Information on the right. For more information, see License Checks & Validation.

If You Still Cannot Register

Contact BridgeWorks Support if you cannot locate VDM.lic, are unsure which Company ID to use, or receive a registration error. Include your VDM version and the exact error message. Do not include your license key or registration password in the support request.