Trouble seeing the images? Right click on images and open in new tab to enlarge or zoom in on the page (Ctrl + mousewheel).

In this article we provide a few troubleshooting steps to help get the scheduler service to run again after the version 2024.06.18 updates to VDM.

Why Is the Scheduler Not Working?

The likely scenario for the Scheduler to stop working after an update would be a Calendar File path mismatch between the User and the Service in older versions of VDM. Prior to the 2024.06.18 version of VDM, this mismatch would not have been an issue. After the 2024.06.18 version of VDM, the paths must be identical.

NOTE: Users that leverage the calendar database should not have this challenge.

Where Can You Change the Calendar Locations?

First you will need to run VDM as an administrator (need to run as an administrator to view the Service Options), then click on Settings at the bottom of VDM.

Additional notes for setting Calendar Locations:

NOTE:

Make sure the account the service is using can access the set locations in this step. If it's on the network, you will need to use the UNC path as drive mappings are not loaded (see below for help with UNC paths).

NOTE: Locations on a Network Drive should use the UNC path instead.

The following network drive will not work with the service.

H:\BridgeWorks VDM\

Acceptable UNC path:

\\servername\BridgeWorks VDM\

Steps to Update / Check the Calendar Locations

1. Run VDM as an administrator (you will need to run as an administrator to view the Service Options).

2. Click on Settings at the bottom of VDM.

3. Make sure that the Service Options - Calendar Location (Image 1) matches the User Options -Calendar Location (Image 2) for the person that is managing the service calendar. Next, click the Create File button for the Service Options to be saved.

Image 1: Service Options Calendar Location

Image 2: User Options Calendar Location