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In this article we cover troubleshooting an internal server error when trying to view completed reports in WebReports.

The Problem: When trying to run a completed report, we keep getting errors that won't let us view the reports. We get a red bar at the top of the page that states "Internal Server Error".

Screenshot of Error:

The Solution:

1. Open your appsettings.json file for your WebReports.

2. Add Connect Timeout=120;Command Timeout=120 to your connection string in the appsettings if they are not already there.

Example Connection String:

Server=SQLServerName\\SQLInstanceName;Database=WebReports;User Id=YourSQLUser;Password=YourSQLPassword;Connect Timeout=120;Command Timeout=120

3. Save the changes to your appsettings.

4. Restart your WebReports and try running the reports again.