This feature was requested on 8/10/2021.
This feature was implemented on 10/18/2021. (Release Version 10.2.1.0)
Feature Request: Add features that were available in versions 9 and prior, giving the user the ability to right click in the E-email body to insert reserved words. See example images below. Also, allow ENTER to be used to structure the email body, moving a sentence to another line instead of using carriage returns, line breaks, etc.
Image 1: Right click in email body
Image 2: Reserved Word Formatting