Unhandled Exception at Launch

Cory Fifield -

Unhandled Exception

Users may receive the following error at launch, before the splash screen loads.

Possible errors inside the log file

-  An error occurred creating the form. See Exception.InnerException for details.  The error is: Parameter is not valid.

-  An error occurred creating the form. See Exception.InnerException for details.  The error is: An item with the same key has already been added.

 

A fix for these errors is to download Microsoft .net 4.6.2 

Link to download Microsoft .net 4.6.2 located below:

https://www.microsoft.com/en-us/download/details.aspx?id=53344

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Comments

  • Avatar
    Tony Coffman

    Update: We believe this error was related to a .Net framework conflict with the splash screen at application launch. While we only had a couple reported incidents of this failure in our community it was consistently erroring out on the first launch after a computer reboot. With the release on 6.9.2.1 on 1/18/2016 we believe this challenge has been addressed. If you experience this error after updating to 6.9.2.1 or higher, please submit a support ticket.

    Edited by Tony Coffman
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