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Article Goal: Troubleshoot version mismatch between WebReports and VDM.

In this article we are going to troubleshoot version mismatches between WebReports and VDM. While it is not always a critical issue, it can often lead to challenges / inconsistencies between reports in VDM and WebReports. We always recommend updating WebReports and VDM to be on the latest version that is available.

1. If VDM is outdated - download the latest version of VDM.

• We recommend following any change management procedures needed prior to updating production environments.
• VDM Versions List – BridgeWorks Help Center (bridgeworksllc.com)

2. If WebReports is outdated - download the latest version of WebReports and follow the steps to update.

• Again, we recommend following any change management procedures needed prior to updating production environments.
• WebReports Versions List – BridgeWorks Help Center (bridgeworksllc.com)